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Digital Bharat Refund & Return Policy

These Refund & Return Policy ("Refund - Return") were last updated on May 18, 2020.

Payments/Refund related queries

How can I make payments at Digital Bharat?
Digital Bharat accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, PayTM, Wallet. Cash on delivery (COD) is also available for orders less than Rs. 1000.
When will I get my cash back?
If your transaction is eligible for a cash back, you will receive it within 6 to 12 hours of delivery, in your Digital Bharat Wallet. In case of external wallet promotions, you will receive it within 72 hours of placing your order.
How long do you take to initiate my refund?
For amounts lower than Rs. 500, the refund will reflect as Digital Bharat Cash within 24 hours, once the order is delivered. For amounts higher than Rs. 500, the refund will be credited back to your original mode of payment, i.e. within 7-10 working days for debit/credit card payments and 24-48 hours for other wallets.
What is Digital Bharat Cash?
Digital Bharat cash is a cashless method of transacting on the Digital Bharat Platform. Your Digital Bharat Wallet is automatically activated upon registration. Any refund, for amount less than Rs. 500, will be credited in the form of Digital Bharat Cash which will be visible on the Digital Bharat mobile app. This can be used at any point of time for future transactions on Digital Bharat app and web. If you would like to transfer your Digital Bharat Cash, do let us know via the help section and we will be happy to help you.
Can I top up my Digital Bharat Cash?
Currently we use Digital Bharat Cash for refunds only. However, very soon you should be able to add money as Digital Bharat Cash as well.
What is the validity of Digital Bharat Cash?
Cashback will expire after a minimum duration of 60 days from last order unless specified or added through a separate campaign, which can be subject to a shorter expiry time.
How can I review my receipt?
We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

Cancellation & Returns

How can I cancel my order?
Digital Bharat provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”. Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if an order is canceled by the customer.
What If I want to return something?
If you’re dissatisfied with the products delivered, please register a complaint via the app within 48 hours for non-perishable items and 24 hours for perishable items. Our customer support team will get in touch with you to resolve this issue.You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.
Can I reschedule my order?
Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already en route. Please note: Once the order is packed, the merchant may levy a fee of Rs.29 if an order is rescheduled by the customer.
What if I have any complaint regarding my order?
You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.